Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

809
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
90%
Date Service Score Comments
Flights to Thailand
20-Apr-2018
Excellent

Customer Comments

Easy and very clear

Flights to India
19-Apr-2018
Good

Customer Comments

Flights were a really good price but unfortunately we left one letter out of a surname. E-mailed straight away but still had to pay £70 for Ethiad for the change (even though the flights are eight months away) then Travelpack charged us £30 admin fee. After mails and phone calls they reduced their fee to £15 but I feel they could have tried a bit more with Ethiad seeing as we had booked four flights to India.

Flights to New Zealand
18-Apr-2018
Bad

Customer Comments

When they charge so much to change a flight and say that code hasn’t changed means the airline didn’t get paid the extra over £150. In my case an extra £450 in total first change.

Next change £150

This is for a business class seat. Does it really cost you £150 to make a simple change?

Poor service complete scam!!!

Flights to Ethiopia
18-Apr-2018
Excellent

Customer Comments

Excellent price and easy to navigate through the site.

Flights to India
17-Apr-2018
Excellent

Customer Comments

Easy to use and very quick confirmation. Good price and would use again.
Information about choosing seats would be helpful.

Flights to Japan
17-Apr-2018
Excellent

Customer Comments

Used them before & came up trumps again.

Flights to U.A.E.
16-Apr-2018
Excellent

Customer Comments

The staff are really lovely they listened and understood my query about excess baggage

Flights to Jordan
15-Apr-2018
Excellent

Customer Comments

quick and easy. no problems. that's how things should be

Flights to Philippines
15-Apr-2018
Bad

Customer Comments

Very rude people. Will not book with them again.

Flights to France
15-Apr-2018
Good

Customer Comments

All went very well. There seemed to be an hiatus when I was trying to pay for the tickets online but it was overnight and I guess you had some kind of IT issue you were sorting. I had to input it all over again the next day as my ‘basket’ was empty but the price was still available, thankfully.

Flights to Spain
14-Apr-2018
Poor

Customer Comments

I was charged 60 Pounds at the check in for 1 piece of baggage to Madrid. This should have been made clear when I booked the ticket. This made a reasonably priced fare very expensive. Baggage price for this journey would be 25 to 30 Pounds with most airlines. Won't use Travelpack or Air Europa again. I travel 25 to 30 weeks a year in my work.

Flights to Canada
13-Apr-2018
Excellent

Customer Comments

It was a straightforward experience and easy to complete.

Flights to United States of America
13-Apr-2018
Excellent

Customer Comments

Great price for the flights and email confirmation and e-tickets issued within minutes. I have used Travelpack before and have no hesitation in recommending them.

Flights to New Zealand
12-Apr-2018
Excellent

Customer Comments

Really good survive thanks again

Flights to Zimbabwe
11-Apr-2018
Excellent

Customer Comments

Very professional, I can recommend Travelpack to anyone looking for flights.

Flights to Canada
11-Apr-2018
Poor

Customer Comments

i travel from oslo to iceland and iceland to toronto no free food on both planes

Flights to U.A.E.
11-Apr-2018
Excellent

Customer Comments

Yes and I will recommended all my family and relatives.many thanks.

Flights to Brazil
11-Apr-2018
Excellent

Customer Comments

Simple and fast

Flights to Uzbekistan
11-Apr-2018
Bad

Customer Comments

They charge me more than expected

Flights to Qatar
11-Apr-2018
Excellent

Customer Comments

This was the first time I used this company. Everything went smoothly from printing off my boarding to checking in at the airport. I would use this company again