Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1426
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Holiday to Japan
19-Sep-2017
Excellent

Customer Comments

Valerie went to the extra miles I changed 2 times hotels and she was very please to look for me. And at the end I had the one I wanted
Thanks Valerie
(It is now the second time I am using Travel Pack

Flights to Malaysia
19-Sep-2017
Good

Customer Comments

Speedy confirmation. will buy again

Flights to Thailand
19-Sep-2017
Excellent

Customer Comments

The reason for 5star , is the person who I booked my flight , was polite helpful and above all professional nothing was to much trouble , she arranged the seats I requested , happy with service thanx

Flights to South Africa
19-Sep-2017
Good

Customer Comments

Quick and efficient

Flights to U.A.E.
19-Sep-2017
Good

Customer Comments

yes it good

Flights to Thailand
19-Sep-2017
Excellent

Customer Comments

Seemless transition from start to finish

Flights to Thailand
19-Sep-2017
Good

Customer Comments

I liked the fact that I could book online and yes I would reckonmend you to my friends

Flights to Mexico
18-Sep-2017
Excellent

Customer Comments

Quick and easy, and I received my email confirmation & e-ticket within 24 hours of making the booking.

Flights to Greece
18-Sep-2017
Excellent

Customer Comments

Quick and efficient

Flights to United States of America
17-Sep-2017
Bad

Customer Comments

advertise properly getting the right information from the airline. better customer service agents that will take the time to understand and try and help.

Flights to India
15-Sep-2017
Excellent

Customer Comments

..,

Flights to United States of America
14-Sep-2017
Excellent

Customer Comments

Used Travelpack before, service as ever, quick and efficient.

Flights to U.A.E.
13-Sep-2017
Excellent

Customer Comments

Great price, easy to book

Flights to Costa Rica
13-Sep-2017
Good

Customer Comments

Good price; efficient customer service

Flights to United Kingdom
12-Sep-2017
Good

Customer Comments

Everything was perfect except that I had problems finding out what terminal in London and packaging allowance. I definitely use them again.

Flights to Indonesia
12-Sep-2017
Excellent

Customer Comments

No complaints, nice and smooth process which is all anyone wants

Flights to Philippines
12-Sep-2017
Excellent

Customer Comments

Book a flight online easy,cheap and excellent costumer service, will book again in the future.....

Flights to Canada
11-Sep-2017
Poor

Customer Comments

I was happy when I bought the ticket it was direct fly when I did the payment the return ticket it wasn't direct fly very disappointing.

Our Response


Thank you for your comments.

We are sorry that you were dissatisfied with the booking process on our site relating to Direct Flights.

We can only apologise for any misunderstanding, as our website has flight details option to view the flight timings with stops and the ground timings before confirming  the flight, even after selecting the flight the next page says: "If you are happy with your selection, click on Proceed to Checkout" This enables the web user to review their booking/itinerary and this is where "complete detail itinerary is displayed again". We do try to provide all information at the time of booking for complete transparency.  

Please accept our apologies if this was missed when you were reviewing the booking, prior to proceeding the Checkout.

Flights to Thailand
11-Sep-2017
Excellent

Customer Comments

east to deal with and i will use them again

Flights to Iceland
10-Sep-2017
Excellent

Customer Comments

Very quick and easy to book.