Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1207
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to Myanmar
23-May-2019
Excellent

Customer Comments

Very kind and pacient.

Flights to Hong Kong
23-May-2019
Excellent

Customer Comments

A staff could find a hundred pounds cheaper flight than I did at home.

Flights to India
22-May-2019
Good

Customer Comments

Yes would recommend to anyone a good service

Flights to United States of America
22-May-2019
Excellent

Customer Comments

Very happy with everything from booking online through to the actual flights to & from LA.

Flights to Taiwan
21-May-2019
Excellent

Customer Comments

competitive price and reliable service

Flights to Taiwan
21-May-2019
Excellent

Customer Comments

Best price for the flight I wanted, e-ticket received within 30 minutes and cash back tracked, what else do you wan?

Flights to Bangladesh
20-May-2019
Excellent

Customer Comments

Simple and straight forward

Flights to Hong Kong
19-May-2019
Good

Customer Comments

There were some bad reviews on goole but my experience is fine,so far.

Flights to Philippines
19-May-2019
Excellent

Customer Comments

Fast replies, when needed to know something. Got all the informations what was asked for. Thank you.

Flights to Canada
18-May-2019
Excellent

Customer Comments

Quick and easy to use.

Flights to Kuwait
18-May-2019
Excellent

Customer Comments

It was an excellent experience.

Flights to South Africa
17-May-2019
Excellent

Customer Comments

The customer service team were very helpful when I made an error on my ticket and the response was really quick. Will definitely book with them again

Flights to Australia
16-May-2019
Excellent

Customer Comments

Was looking for a cheap flight to oz and they arranged a flight perfect for my situation

Flights to Pakistan
16-May-2019
Excellent

Customer Comments

They provide excellent service.

Flights to Egypt
16-May-2019
Excellent

Customer Comments

competitive price and good customer service

Flights to Germany
15-May-2019
Excellent

Customer Comments

I’ve been using Travelpack for years and it is my only to go place!

Flights to South Africa
15-May-2019
Excellent

Customer Comments

Easy to Contact, and helpful staff amending some changes I needed to make to my booking.

Flights to Thailand
15-May-2019
Poor

Customer Comments

1) Allow one person to make a card payment for more than one person even though they may not travel together for all or part of the journey.

2) Allow the insertion of ' when this is in a name, eg O'Connor

3) When making a reservation make sure it is the same as that requested by the customer.

4) Improve the understanding of the English language of those assistants serving UK customers

5) When promising to undertake a particular action, then do so.

6) Improve overall efficiency

Flights to United States of America
15-May-2019
Poor

Customer Comments

My experience started well; everything was quite simple to do and I felt I had got a good deal. However, my flights have been changed post-payment close to my travel dates which has caused problems with my accommodation and parking bookings. I feel as though I have been deliberately misled and trapped into making a bad decision. Had I known the service I booked and paid for would be changed at random, I would have gone elsewhere.

Flights to United States of America
15-May-2019
Bad

Customer Comments

I booked a flight through Travelpack's website and paid extra for additional legroom. On neither the outward or return leg was this provided, despite flagging this up on the day I was returning.
I eventually received my refund today after 8 weeks of constant chasing.
Without doubt some of the worst customer service I've ever had!