Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1097
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to Jordan
19-Nov-2019
Good

Customer Comments

Good service and value for w

Flights to Nepal
19-Nov-2019
Good

Customer Comments

fairly good

Flights to U.A.E.
19-Nov-2019
Excellent

Customer Comments

Everything went according to plan and my email was answered very quickly with the help I needed. I haven't travelled yet so can't comment on the trip.

Flights to India
19-Nov-2019
Excellent

Customer Comments

Great service def recommend

Flights to India
19-Nov-2019
Excellent

Customer Comments

Excellent service

Flights to Kenya
19-Nov-2019
Excellent

Customer Comments

It’s easy to use and it took me very quickly to finish and buy

Flights to Kenya
19-Nov-2019
Excellent

Customer Comments

I don't have any complain so far

Flights to Spain
18-Nov-2019
Excellent

Customer Comments

Quick and efficient much easier than dealing directly with the airline

Flights to Oman
18-Nov-2019
Good

Customer Comments

It was OK, everything was reasonable, the seat selection was a bit clunky and didn't work on the outward flight. When I looked for the flights I used Sky scanner and there was no reference back to that which was a little disconcerting.

On the positive, it was competitive and my journeys went well

Flights to India
18-Nov-2019
Excellent

Customer Comments

Easy to use website. Instant confirmation of booking.

Flights to Canada
17-Nov-2019
Excellent

Customer Comments

Good service

Flights to United States of America
17-Nov-2019
Good

Customer Comments

Very helpful and answered my questions very quickly via email.

Thank you have been most helpful

Flights to Saudi Arabia
15-Nov-2019
Good

Customer Comments

Very helpful

Flights to India
15-Nov-2019
Excellent

Customer Comments

Easy booking service and experience, they followed up with me when my bank payment didn't go through. When I needed to alter my return ticket they were professional and helpful.

Flights to Peru
14-Nov-2019
Bad

Customer Comments

Although the flights appeared cheaper through Travel Pack than the direct airline, this was due to the terms and conditions and lack of flexibility you then agree to. They charged me a fictional fee to change my flight when the flight I booked could have been changed directly with the airline free of charge. They then quoted an untrue fare difference and refused to offer any transparency on the costs they were charging. The workers in the call centre have basic english, are of no help and have regard for customer experience. I would never book with travel pack ever again.

Flights to Ethiopia
14-Nov-2019
Excellent

Customer Comments

When we arrived at the airport we found my ticket was booked in my married name while my passport was in my maiden name. Your representative Tabtrej Shaikh calmly led us required to cancel the ticket and issue a new one.

Flights to Bahrain
14-Nov-2019
Excellent

Customer Comments

Excellent service

Flights to Sri Lanka
14-Nov-2019
Poor

Customer Comments

I haven't had the flight yet... why not ask this after?

Holiday to Spain
13-Nov-2019
Excellent

Customer Comments

Absolutely fabulous from start to finish!!! So much so have booked again already! Everything was organised from the special assistance the fantastic transfers to a beautiful hotel and room and even a little gift of wine and fresh fruit.... I would highly recommend Justine as she is a delight and nothing is too much trouble!

Flights to Australia
13-Nov-2019
Excellent

Customer Comments

Very helpful in store team can not fault them with there service.