Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1101
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
87%
Date Service Score Comments
Flights to India
17-Sep-2019
Good

Customer Comments

great service

Flights to Saudi Arabia
17-Sep-2019
Excellent

Customer Comments

Ease of service. Very simple and straightforward instructions of how to book. Wasy to read choices and then easy to book and then quick with confirmation. Very helpful with knowledgable call centre.

Flights to India
17-Sep-2019
Excellent

Customer Comments

Excellent service. Prompt response.

Flights - Africa
17-Sep-2019
Excellent

Customer Comments

fast and prompt replies

Flights to Tanzania
17-Sep-2019
Excellent

Customer Comments

so far so excellent

Flights to Bangladesh
17-Sep-2019
Bad

Customer Comments

Customer service isn’t quality standards.likewise phone contract, conversion etc

Flights to Thailand
16-Sep-2019
Excellent

Customer Comments

Excellent service, easy to use , very good price . Thank you

Flights to Thailand
16-Sep-2019
Excellent

Customer Comments

Hassle free, good price, good communication. Very happy.

Flights to Thailand
16-Sep-2019
Excellent

Customer Comments

Great fares & I received my booking confirmation & eticket within minutes, enabling me to see my reservation was officially showing on the airline's website.

Flights to Singapore
15-Sep-2019
Good

Customer Comments

Very good price with a great airline. Booking was relatively easy on my phone.

Flights to Thailand
15-Sep-2019
Excellent

Customer Comments

I found them via sky scanner. The price was amazing . The website was soo easy to use, very clear informative. Good communications after I had booked, confirmation email and receipt email.
The emails gave me great confidence in a company I had never used or,I’m sorry, not heard of before.
I will however definitely be using you again.

Flights to India
15-Sep-2019
Excellent

Customer Comments

Satisfied with the purchase.

Flights to Australia
14-Sep-2019
Good

Customer Comments

Good _ simple to deal with

Flights to Jordan
14-Sep-2019
Excellent

Customer Comments

I mad a mistake with my flight booking. I was changed quickly and efficiently.

Flights to South Africa
14-Sep-2019
Good

Customer Comments

Trouble free & easy

Flights to U.A.E.
13-Sep-2019
Poor

Customer Comments

I thought the communication with Travelpack was good. The documentation came through promptly and a couple of queries while I was away were answered quickly.

My problems were with Etihad and I don't know if Travelpack would have been aware of them. The e-ticket said 30kg baggage but on the airline website it was only cabin baggage for this fare. (Not a problem for me on this trip.)

Again, on checking in, I only got five or six seat options - all of which were charged at an additional £109. Again, I assume this was because it was a cheap fare. On boarding the aircraft, the forward cabin of 60 odd seats only had 10 people in it.

I would have no problem booking with Travelpack again but I will never fly Etihad again.

Flights to Saudi Arabia
13-Sep-2019
Excellent

Customer Comments

I had to make a change to my dates for flying and their contact centre was quick to answer and helpful. Their email confirmation gave a contact name in case of needing to get back. Painless experience. Will use again.

Flights to South Africa
13-Sep-2019
Excellent

Customer Comments

efficient and friendly as well as helpful.

Flights to Tanzania
13-Sep-2019
Good

Customer Comments

Good service. Unable to change my seats when checking in online with the airline. Rang Travelpack and they were able to do this for me, efficiently and to my specification.

Flights to Indonesia
11-Sep-2019
Excellent

Customer Comments

The website was easy to use and the price was great. Our daughter recommended Travelpack following her good experience.