Ease of service. Very simple and straightforward instructions of how to book. Wasy to read choices and then easy to book and then quick with confirmation. Very helpful with knowledgable call centre.
Excellent service. Prompt response.
fast and prompt replies
so far so excellent
Customer service isn’t quality standards.likewise phone contract, conversion etc
Excellent service, easy to use , very good price . Thank you
Hassle free, good price, good communication. Very happy.
Great fares & I received my booking confirmation & eticket within minutes, enabling me to see my reservation was officially showing on the airline's website.
Very good price with a great airline. Booking was relatively easy on my phone.
I found them via sky scanner. The price was amazing . The website was soo easy to use, very clear informative. Good communications after I had booked, confirmation email and receipt email.The emails gave me great confidence in a company I had never used or,I’m sorry, not heard of before. I will however definitely be using you again.
Satisfied with the purchase.
Good _ simple to deal with
I mad a mistake with my flight booking. I was changed quickly and efficiently.
Trouble free & easy
I thought the communication with Travelpack was good. The documentation came through promptly and a couple of queries while I was away were answered quickly.My problems were with Etihad and I don't know if Travelpack would have been aware of them. The e-ticket said 30kg baggage but on the airline website it was only cabin baggage for this fare. (Not a problem for me on this trip.)Again, on checking in, I only got five or six seat options - all of which were charged at an additional £109. Again, I assume this was because it was a cheap fare. On boarding the aircraft, the forward cabin of 60 odd seats only had 10 people in it.I would have no problem booking with Travelpack again but I will never fly Etihad again.
I had to make a change to my dates for flying and their contact centre was quick to answer and helpful. Their email confirmation gave a contact name in case of needing to get back. Painless experience. Will use again.
efficient and friendly as well as helpful.
Good service. Unable to change my seats when checking in online with the airline. Rang Travelpack and they were able to do this for me, efficiently and to my specification.
The website was easy to use and the price was great. Our daughter recommended Travelpack following her good experience.