Good service and value for w
Everything went according to plan and my email was answered very quickly with the help I needed. I haven't travelled yet so can't comment on the trip.
Great service def recommend
It’s easy to use and it took me very quickly to finish and buy
I don't have any complain so far
Quick and efficient much easier than dealing directly with the airline
It was OK, everything was reasonable, the seat selection was a bit clunky and didn't work on the outward flight. When I looked for the flights I used Sky scanner and there was no reference back to that which was a little disconcerting.On the positive, it was competitive and my journeys went well
Easy to use website. Instant confirmation of booking.
Very helpful and answered my questions very quickly via email.Thank you have been most helpful
Easy booking service and experience, they followed up with me when my bank payment didn't go through. When I needed to alter my return ticket they were professional and helpful.
Although the flights appeared cheaper through Travel Pack than the direct airline, this was due to the terms and conditions and lack of flexibility you then agree to. They charged me a fictional fee to change my flight when the flight I booked could have been changed directly with the airline free of charge. They then quoted an untrue fare difference and refused to offer any transparency on the costs they were charging. The workers in the call centre have basic english, are of no help and have regard for customer experience. I would never book with travel pack ever again.
When we arrived at the airport we found my ticket was booked in my married name while my passport was in my maiden name. Your representative Tabtrej Shaikh calmly led us required to cancel the ticket and issue a new one.
I haven't had the flight yet... why not ask this after?
Absolutely fabulous from start to finish!!! So much so have booked again already! Everything was organised from the special assistance the fantastic transfers to a beautiful hotel and room and even a little gift of wine and fresh fruit.... I would highly recommend Justine as she is a delight and nothing is too much trouble!
Very helpful in store team can not fault them with there service.